Baxter Support

Baxter's comprehensive support includes a nationwide network of renal product & therapy professionals, as well as field service and technical support.

Information for Patients

For more than 40 years, Baxter has supported dialysis patients and caregivers throughout their kidney care journey by offering products and services tailored to meet their needs. From educational resources to services that support you every step of the way, we are committed to empowering patients and providing a positive dialysis therapy experience. Our dedicated support teams work closely with your healthcare team to ensure all your needs are met as a dialysis patient.

For information about your regularly scheduled orders, please refer to the My Baxter Patient Portal. Visit www.pdempowers.com for additional information on the My Baxter Patient Portal.

You should always contact your dialysis clinic first for any questions and concerns.

If you have any inquiries about your order, travel requests, or off-schedule orders, contact HomeCare Services at 1-800-284-4060 (7:00 a.m. – 6:00 p.m. Central Standard Time).

Please advise HomeCare Services if you would prefer to communicate with Baxter in Spanish.

Por favor avísale a su representante si prefiere comunicarse con Baxter en español.

Need technical help?

Global Technical Services (GTS)

Contact Global Technical Services (GTS) at 1-800-553-6898 for 24-hour assistance with your automated PD cycler.

Patients using the Homechoice Claria APD cycler

Please call 1-800-572-5722 for 24-hour technical assistance or use the Live Chat feature available on the MyClaria app.

Information for Healthcare Professionals

Baxter's comprehensive support includes a nationwide network of renal product & therapy professionals and field service facilities. Each professional and facility is strategically located to effectively serve clinics within a specified geographic region. Your Sales Representative can introduce you to the support professional or facility designated to service your clinic’s needs.

Renal Clinical Help Line

The Renal Clinical Help Line is staffed with experienced clinicians who can help you get access to the medical information you need.

Customer Service

For Customer Service for Baxter products outside of Home Patient requests please contact Baxter’s Center for Service

Clinical Educators

Baxter has 50+ Clinical Educators to help identify improvement areas, share best practices and provide education related to the safe and effective use of Baxter products. 

Baxter Sales Representatives

Baxter Sales Representatives provide technical and administrative product information, demonstrations and price quotations, and work closely with Baxter customer service and operations to ensure your satisfaction. 

Global Technical Services (GTS)

Global Technical Services (GTS) is a nationwide, field technical service provider for all renal (and non-renal) products manufactured and/or distributed by Baxter. GTS has a strong tradition of providing exceptional service for our customers in the maintenance of medical devices. GTS has service representatives strategically located throughout the country who deliver on-site technical service support to your dialysis program.