Services & Support for Healthcare Professionals

About Our Services & Support Programs

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Baxter’s robust service and support programs offer physicians and nurses a range of tools to assist in your PD therapy management needs, as well as the needs of your PD patients. From online supply management tools, to patient start services, to real-time technical support, Baxter provides a full suite of services for you, your clinic and your patients.

Online Prescription & Supply Management Services

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My Baxter

Baxter’s online prescription and supply management services were designed with nurses, physicians and patients in mind.

The My Baxter Customer Service Portal makes managing prescriptions and placing orders for your patients simple and efficient, allowing you to spend more time on patient care. My Baxter can be accessed via a laptop, tablet or smartphone and offers an intuitive interface for a flexible and streamlined user experience. The Standing Orders feature of My Baxter can save you time and ensure orders are placed on time for your patients. You can also use My Baxter to register your patients for the My Baxter Patient Portal.

Increase your efficiency and make managing PD logistics easier using My Baxter.

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Mobile Ordering

Your PD patients can also use Mobile Ordering, a service designed to help patients place an accurate PD order. It’s quick and easy, and patients can order on their own schedule, with no password required.

Your patients can use both My Baxter and Mobile Ordering. Click on the links above and below to learn more about these online tools and how you and your patients can use them to optimize PD prescription and supply management.

Clinician & Patient Support

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PD TeleCare

PD TeleCare provides proactive technical support to patients and actionable insights to clinicians. For patients with Sharesource enabled cyclers, Baxter’s PD TeleCare service team remotely monitors patient treatment data during the first 90 days of a patient's PD therapy.

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Sharesource Analytics 1.0

Analytics 1.0 is a data trend detection and clinical decision support upgrade that integrates seamlessly with your Sharesource clinical portal. Analytics 1.0 transforms the patient treatment data received from compatible automated peritoneal dialysis (APD) cyclers into meaningful data visualizations. It offers notifications on important trend changes and guidance to support clinical decision-making.

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Home Options Network (HON)

The Baxter Home Options Network (HON) is a unique suite of services, expertise and resources tailored to your needs to help you establish and optimize an independent home dialysis program.

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Global Travel Club

Baxter's Global Travel Club may offer your PD patients the option to travel while performing therapy. Click the link below for more details, including preparation steps, important considerations and helpful tips.

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Driver Service Specialists

Baxter offers the only fleet of PD dedicated drivers, providing personalized service for patient deliveries. Baxter drivers deliver to patient homes in all 50 states of the U.S., often getting to know their customers with in-home deliveries on their longstanding routes. Your patients can expect a 3-hour delivery window for their PD supplies, and they can sign up for Driver Alerts via text and email.

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Renal Technical Support (RTS)

Our 24/7 call center is staffed with representatives trained to provide expert technical support to clinics and patients who use the Amia, Homechoice Claria, HomeChoice or HomeChoice PRO Automated Peritoneal Dialysis (APD) devices. Whether you’re a patient whose PD therapy has been interrupted in the middle of the night by an alarm or a PD nurse who requires technical support for in-clinic devices, you can rely on our knowledgeable representatives, who succeed in troubleshooting and resolving the majority of issues through one telephone call.

Product Messages for Healthcare Professionals

Click here for important product and supply updates for your clinic and patients.

Rx Only. For safe and proper use of the devices mentioned on this website, refer to the Instructions for Use or appropriate Operator’s Manuals.