Baxter Support
Baxter's comprehensive support includes a nationwide network of renal product & therapy professionals, as well as field service and technical support.
Information for Patients
For more than 40 years, Baxter has supported dialysis patients and caregivers throughout their kidney care journey by offering products and services tailored to meet their needs. From educational resources to services that support you every step of the way, we are committed to empowering patients and providing a positive dialysis therapy experience. Our dedicated support teams work closely with your healthcare team to ensure all your needs are met as a dialysis patient.
For information about your regularly scheduled orders, please refer to the My Baxter Patient Portal. Visit www.pdempowers.com for additional information on the My Baxter Patient Portal.
You should always contact your dialysis clinic first for any questions and concerns.
If you have any inquiries about your order, travel requests, or off-schedule orders, contact HomeCare Services at 1-800-284-4060 (7:00 a.m. – 6:00 p.m. Central Standard Time).
Please advise HomeCare Services if you would prefer to communicate with Baxter in Spanish.
Por favor avísale a su representante si prefiere comunicarse con Baxter en español.
For technical help, contact Renal Technical Support (RTS)
RTS for Amia & HomeChoice
For 24-hour technical assistance with your Amia, HomeChoice or HomeChoice PRO automated PD cycler, contact RTS at:
RTS for Homechoice Claria
For 24-hour technical assistance with your Homechoice Claria automated PD cycler, contact RTS at:
*The Live Chat feature is intended for U.S. Patients only.
For those patients outside of the U.S., please speak with your primary dialysis provider.
Information for Healthcare Professionals
Baxter's comprehensive support includes a nationwide network of renal product & therapy professionals and field service facilities. Each professional and facility is strategically located to effectively serve clinics within a specified geographic region. Your Sales Representative can introduce you to the support professional or facility designated to service your clinic’s needs.
Renal Clinical Help Line
The Renal Clinical Help Line is staffed with experienced clinicians who can help you get access to the medical information you need.
Customer Service
For Customer Service for Baxter products outside of Home Patient requests please contact Baxter’s Center for Service
Clinical Educators
Baxter has 50+ Clinical Educators to help identify improvement areas, share best practices and provide education related to the safe and effective use of Baxter products.
Baxter Sales Representatives
Baxter Sales Representatives provide technical and administrative product information, demonstrations and price quotations, and work closely with Baxter customer service and operations to ensure your satisfaction.
Global Technical Services (GTS)
Global Technical Services (GTS) is a nationwide, field technical service provider for all renal (and non-renal) products manufactured and/or distributed by Baxter. GTS has a strong tradition of providing exceptional service for our customers in the maintenance of medical devices. GTS has service representatives strategically located throughout the country who deliver on-site technical service support to your dialysis program.
For technical help, contact Renal Technical Support (RTS)
RTS for Amia & HomeChoice
For 24-hour technical assistance with Amia, HomeChoice or HomeChoice PRO automated PD cyclers, contact RTS at:
RTS for Homechoice Claria
For 24-hour technical assistance with Homechoice Claria automated PD cyclers, contact RTS at:
Rx Only. For safe and proper use of the devices mentioned on this website, refer to the Instructions for Use or appropriate Operator’s Manuals.